Q: I have having difficulties loading my image, however, i have a full sheet cake that needs the image, actually it is 2 groups of words and one logo.. can you help ??
A: contact us via online chat from 10am to 5pm .. you can drop file directly via chat window or email if wanted
Q: I can't seem to upload the picture. How do you do that after you choose the file?
A: Make sure you uploading image , not document.
Size is limited. If you have larger file you must wait for file to upload ( look at the bottom of your browser for uploading process )
Q: does this have to be a photograph or can it be something else?
A: It can be anything you want ..
Q: How long does the sheet last if not used right away?
A: Properly stored it will last up to six months but we recommend use it in first 2 weeks after receiving it.
Q: I am curious the turn around time on custom ordered edible images. Specifically 11x17.
A: Turnaround time is same-day with expedited processing before 3pm EST and next-day without.
Q: Can the image be horizontal placed since I only see it being vertical image?
Lastly, I see your website ink4cakes has a special fro $ 14.99 and your other site kacktalk has it for $ 19.99. I would like to see proof prior to shipping. Please advise.
A: kaketalk.com offer free shipping as well as available proof option therefore it would be better choice for your needs.
Q: We are ordering a half sheet cake that is 16X12.5. Would this 11X17 image work for that using the logo we have? Or would it be too long? Thanks!
A: You can actually specified exact wanted size in order comments
Q: I would like to have a fish design copied for some sugar cookies. I was wondering if I could just get as many as possible on one sheet ( or 2 if necessary then cut them out myself? they are about 3.5 inches by 2.5" I don't have access to the graphic yet but it will be multicolored.
A: Yes you can .. you can even use our online design tool available at kaketalk.com
Q: Do you pre cut images?
A: we do but only for large custom orders
Q: Is this 11" x 17 " Cake? Meaning it will fit on nicely on a Half Sheet Cake