Q: With our shop being closed some due to COVID-19 I did not get a chance to download my Print-A-Cake software and it is telling me now that the download time is expired. I know I purchased the software on 5/20/2020. I cannot find
A: Please open support ticket using contact us page. Include order number with it.
Q: I would like to print design for 1/2 sheet cake. Will this software allow me to do that. I don't have the pre cut sheets. Just the ones that came with new printer.
A: Yes , you can print any sheet size
Q: I recently bought this program and everytime im goint to open it come with error and if want to crop an image to a circle it wont let me i struggle with this program need alot features for me to work the progrm its very disappointing plz need help to make work properly
A: In most cases fresh reinstall would solve issues like this. Sometime your anti virus program will prevent some functions
Q: hi Trying to find software as new to edible printing what I am most wanting is to make cake wraps for 8inch cakes and cupcake toppers Is the price a one off or is it having to be renewed yearly I have a canon printer
A: It's one time buy , program is designed to work with supreme pre-cut icing sheets.
Q: Hi there, I just wanted to confirm that the $49.99 price tag to download your software is a one off payment and not annually?
A: Correct , there is no subscription charges
Q: any cd or dvd for this?
Q: I just purchased this software and the download link tells me it’s invalid why?
A: because you did not create an account or didn't log in to your account when purchase is made therefore order is not associated with your account preventing you to download it as safety measure.
Q: I was wondering how much memory on a computer do I need to run your software, and should I look at purchasing a laptop just to run the printer?
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Q: Is the software transferable. I am interested in purchasing now but what happens when I get a new laptop?
A: You buy new licence. Activation code is valid for one unit only.
Q: Hi, I’ve just bought an edible ink printer but need help with printing formats etc. If I purchase this will it enable me to use my printer with as many images as I want? I’ve checked out Topperoo but they limit the number of images each month (ie: 40 per month) Can you let me know ? Many thanks, Elizabeth
A: There is no limit on Print a Cake use . Program is designed exclusively for use with our Supreme Icing sheets.
If you need more sheets types get our OL software
Q: if I buy know do I have to wait to get anything shipped to me or will I download something
Q: is this software compatible with Windows 10?
Q: I ordered all the additional templates buy I don't find them in my print a cake app. where are they?
A: Find download link in your account under order ID number
Q: Does the software come in download form or is it mailed? I ordered this product and I am looking to see how it arrives. Thank You
Q: i have this software for years and now is telling me to pay
A: Activation code is valid for one PC
Q: Does this software have a MAC version?
Q: Can the print a cake software be downloaded to a Samsung tablet?
Q: so will this work on windows 10?
Q: I don't have a CD option for my PC and when I ordered the 299.99 printer combo I thought there would be an alternate way to download. What other options do I have for the software?
A: Contact us via online chat for download option
Q: I have been using your software on a HP computer. It has Windows 10. At first, I had problems accessing the program as it was taking a long time to load. Now it loads and I have selected the 8" round icon to upload the image. The program just spins for awhile. When it finally pulls the image in, it does not allow me to do any editing to make sure the image is in the correct place. How can this be corrected?
A: The original Print-A-Cake is NOT compatible with Windows 10 as it states in the description. You must upgrade to the newest software. You can find the demo here: https://www.ink4cakes.com/OL-Software
Q: Will this software include template for circle and square, (of multi sizes)?
A: Print a Cake hold only Supreme Icing Sheets templates. We recommend OL Software if you need square, rectangles, circles etc...
Q: Hi, I would like ask you if I can use this Cake Software only for home or also for profi use? I mean if I can put the pictures and frames from this software on my website like an offer.
Thank you very much and have a nice day!
A: Yes, included templates can be offered as prints
Q: after I buy it where do I download the software
A: you'll receive link in email or you can login to your account, locate order - click view details - click on item for download link
Q: I got a Cannon MG5520 as a gift. Can I use this printer for your software?
A: Yes you can. Make sure to use Supreme Icing sheets with it.
Q: can i use this with my mac book?
Q: Hi. can i use wafer paper for this software?thank you
Q: Hello! I was wondering if it were possible to use other branded icing sheets with this program, or does it only work when you have the particular brand of icing sheets? Also, will i lose the program if i buy a new computer or is it transferable? And my last question, is this program compatible with the Canon Pixma MG6820? Thank you very much!
A: To use program with other brands we recommend OL Software ( compatible with every icing sheet on market ).
Reactivation fee is $20 and yes it's fully compatible with your printer.
Q: Will this download on a Mac computer
A: Your Mac will download anything you tell him but program will not work ..read description please ...
Q: I purchased print a cake some months ago and my computer was damaged so the software was transferred to another computer where it now asks me for the serial # for the software which I don't have now since I downloaded it. What can I do to restore the program
A: Reactivation fee is $20
Q: Hi i was wondering, this program compatible with a Mac computer?
Q: I purchased this&is it compatible with my samsung tablet?
A: This item is software , not an app . It's compatible with Windows OS only as clearly stated in description.
Q: I tried to download the cake software from last night until this morning still not completed, can you explained me why? should it takes that long?
A: You are downloading an exe. file . Check your security settings, your firewall or antivirus software prevent download....
Q: Why Won't Verification code work to activate software?
A: you should use provided email address to register ... use only email we provided together with activation code...don't use your personal email..
Q: Hi. I need print-a-cookie software. How I can get ?
A: Print-a-Cake will print cookie sizes easily ..
Q: Hi,I just purchased print a cake not sure how to get to the program to use it?
A: Watch How to use video here https://www.youtube.com/watch?v=3k59kolDjGc
Q: Is this software use a license by buying everytime your icing sheets or can I use this software all the time without buying by you the icing sheets?
thanks for your answer.
A: You pay only once ..than you can use it as much as you want.
Q: do you happen to know when the print a cake software will be available for windows 10?
A: probably next month ..
Q: how to download software?
A: After order is placed confirmation email will have download link or you can find order in your account , click view details and locate download link with serial number
Q: Instant Download??? or shipped
A: Instant download , in case if any shipping cost is charged by shopping cart ( default for free shipping is min order of $ 50.00 ) refund will be issued in next 24 hours after purchase
Q: Will this software work with the p3600 cannon machine?
A: Yes it will ... it's working with any printer ..
Q: Hi I have an edible printer that I purchased a couple of years ago and sadly didn't realise that the software was not compatible with my apple macbook pro. Could you advise if there is anywhere that could help someone said you may be able to. I live in the UK ?
A: You can actually use software with Mac if you install windows modulator available from third party available here : http://store.vmware.com/store/vmware/en_US/pd/productID.323689100?src=WWW_eBIZ_productpage_Fusion_Buy_US
Q: I just need to know if this software is only valid for one year because I bought last year and I need to print some images and I have a message where I have to buy again or put the serial number (that I do not have) Order#AB-13117 Order date:11/29/2014.?
A: Software does not have expiration date . However activation code is intended for use on one machine only . If installed on multiple PC you would need new serial number .
Your activation code is safely stored in your account . Just log in , find your order and locate serial in description
Q: Hi I just ordered this item. Is it going to come in the mail or do i have to down load it?
A: It is an instant download. The link and serial number are automatically sent to the e-mail provided, or you can access it trough your account if you have one
I purchased a Epson Expression home XP-310 small-in-one printer. I just wanted to know if the print a cake software is needed in order to print images or is this optional?
A: Print - a - Cake is not necessary to use with edible printers but is highly recommended..
Q: Is this product availabe in the UK, and if so, how much is it? Thank you, jean
A: item is instant download therefore available anyone with internet connection , shipping charges will be refunded after request
Q: is this soft ware compartable with the xp 300 small in one printer?
A: yes ,it's compatible with all our edible printers
Q: do I have to purchase the print a cake software here?
A: Yes , software is instant download . Link with serial number can be found in NEW ORDER email confirmation or in your account section
Q: Can I use this software on and iPad?
A: No you can not ..Ipad does not have OS , it's capable to run apps only
Q: Are there any tutorials showing what your software is capable of doing?
A: You are welcome to download trial and explore everything . When you open software just click video for help
Q: Is Print a cake software available for Mac?
A: Sorry , Print a Cake is Windows based application only .
A: To use software with Apple Mac you must have Windows application emulator installed ...link for download can be at description page
Q: Can you create customized templates with the software? Ie. if you want to create circles or squares with diff dimensions instead of standard 2 / 3 inch. Thanks.
A: There is rectangle and circle tool that can be used to create your own template . We can also create template per your request for one time cost .